1. Overview
At Allenton Metal Finishing Corp., we are committed to providing high-quality metal finishing services that meet your specifications and expectations. This Refund Policy outlines the circumstances under which refunds may be provided and the process for requesting them.
2. Service Satisfaction
We stand behind the quality of our work and strive to ensure customer satisfaction with every project. If you are not satisfied with our services, please contact us immediately so we can address your concerns and work toward a resolution.
3. Refund Eligibility
Refunds may be considered under the following circumstances:
3.1 Service Defects
- Work that does not meet agreed-upon specifications
- Finishing defects caused by our processes or equipment
- Failure to complete services as contracted
- Damage to customer materials due to our negligence
3.2 Order Cancellation
- Cancellation before work has commenced (subject to restocking fees)
- Cancellation due to our inability to meet agreed specifications
- Mutual agreement to cancel the project
4. Non-Refundable Circumstances
Refunds will not be provided in the following situations:
- Work completed according to customer specifications
- Natural variations in finishing processes within industry standards
- Customer changes to specifications after work has begun
- Defects in customer-supplied materials
- Damage occurring after completion and transfer of risk
- Cancellation after work has commenced (partial refunds may apply)
- Dissatisfaction with color or finish that meets specified requirements
5. Refund Process
5.1 Notification Requirements
To request a refund, you must:
- Contact us within 30 days of service completion
- Provide detailed description of the issue
- Allow us opportunity to inspect the work
- Provide supporting documentation or evidence
5.2 Investigation Process
Upon receiving a refund request, we will:
- Acknowledge receipt within 2 business days
- Conduct thorough investigation of the claim
- Inspect the finished work if necessary
- Provide written response within 10 business days
6. Resolution Options
Depending on the circumstances, we may offer:
6.1 Re-work
We may offer to re-process the items at no additional charge to correct any defects or issues.
6.2 Partial Refund
A partial refund may be provided if the work partially meets specifications or if some services were completed satisfactorily.
6.3 Full Refund
A full refund may be provided if we are unable to complete the work to specifications or if there are significant defects in our workmanship.
6.4 Credit
We may offer credit toward future services as an alternative to monetary refund.
7. Refund Timeline
Approved refunds will be processed as follows:
- Credit card payments: 5-10 business days
- Check payments: 10-15 business days
- Wire transfers: 3-5 business days
- Account credits: Immediately upon approval
8. Shipping and Handling
For refund situations involving shipping:
- We will cover return shipping costs for defective work
- Customer is responsible for return shipping of cancelled orders
- Original shipping charges are non-refundable unless work is defective
- Items must be returned in original condition
9. Dispute Resolution
If you disagree with our refund decision, you may:
- Request escalation to senior management
- Provide additional evidence or documentation
- Seek mediation through industry associations
- Pursue resolution through appropriate legal channels
10. Prevention and Quality Assurance
To minimize refund situations, we:
- Maintain rigorous quality control procedures
- Provide detailed quotes and specifications
- Communicate regularly during project execution
- Conduct final inspections before completion
- Offer samples and test pieces when appropriate
11. Contact Information for Refund Requests
To request a refund or discuss service issues, please contact us:
12. Policy Updates
This Refund Policy may be updated from time to time. Changes will be posted on our website and will apply to services contracted after the effective date of the update.